Responsible Gaming

Gambling is a form of entertainment, not a way to earn money or solve financial problems. Always play within your means and treat any money spent as the cost of your entertainment.

Age Verification

You must be at least the legal gambling age for your Canadian province or territory. This is 18 in Alberta, Manitoba and Quebec, and 19 in all other provinces and territories. Captain Cooks Casino may require proof of age before you can open an account or withdraw funds.

Warning Signs of Problem Gambling

• Chasing losses by betting more to try to win back money.
• Hiding gambling activity or lying about time and money spent.
• Borrowing money or selling possessions to gamble.
• Neglecting work, school, family, or personal responsibilities.
• Feeling restless or irritable when trying to cut down or stop.
• Gambling to escape from stress, anxiety, or low mood.
• Spending more than you can afford or exceeding limits you set.
• Repeated unsuccessful efforts to control, cut back, or stop gambling.

Self-Help Tools

Use the responsible gaming tools available in your Captain Cooks Casino player account:

• Deposit limits: cap how much you can add to your account daily, weekly, or monthly.
• Loss limits: set a maximum amount you are willing to lose in a set period.
• Reality checks: receive reminders of how long you have been playing.
• Session time limits: restrict the length of each gambling session.
• Cooling-off periods: take a short break from your account for a chosen time.
• Self-exclusion: block access to your account for a longer period, usually six months to five years.

Support Organizations

• Canada: Responsible Gambling Council – www.responsiblegambling.org
• UK: GamCare – www.gamcare.org.uk | GamStop – www.gamstop.co.uk
• Australia: Gambling Help Online – www.gamblinghelponline.org.au
• US: National Council on Problem Gambling – www.ncpgambling.org
• Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA)
• Other countries: Contact your national problem gambling support service.

Seek Help Now

If you recognize any warning signs in yourself or someone you care about, stop playing and reach out to one of the support organizations above. Help is free, confidential and available 24 hours a day. You are not alone.